I spent about $250 for all the parts buying on ebay. I'm thinking just some weather strip type stuff from lowes would work. In that post I outline how to defrost your Samsung Ice Maker using a “secret code” on your control panel. Basically, it's one of the things you try if your ice cycle stops (and it's not because of an ice block). Turn a hair dryer on low speed and point it at the refill tube to defrost. FAQs | Repair Videos | Academy | Newsletter | Contact, By Well, there's a huge gap in the back along the right side too! Plus the freakin' principle of the whole experience with these bandits! I had unplugged the fridge to defrost it and had put everything into a cooler when I ran across this blog. Luckily I bought the 5 Year qeek squad protection and was able to return the fridge under the "lemon clause" after Geek Squad came to my house 4 times within one year. @jimblackwood: I agree completely. My Home Depot did not have RTV silicone but I bought food grade "fish tank" silicone. Does the ice maker have to be removed? As it turned out I was charged nothing by Samsung for this repair. That was all that technician did. So, it’s not (only) a water pressure problem.In our case, the problem does seem to be centered around the flow of water from the inlet into the ice tray. So I've chased this for a very long time and I'm sad but also happy to report I finally fixed it. To reset your ice maker: Remove your ice bucket so you can get to your ice maker. I read the posts here and went thru the service bulletin. Due to the amount of inquiries we have been receiving, we have streamlined our intake process. So first, here again are the steps for defrosting your Samsung Ice Maker using the control panel on the front of your fridge: “fd” is the one you want. What kind of foam did you use for around the water inlet? Quick question. freezes before it can go down the drain. My next attempt at fixing this is I have created two, one inch foam collars to cover the coolant loop where it goes into the foam block hoping to stop the condensation buildup on the coolant tube behind the ice maker. Note that since I had made prior calls regarding this problem it may have had some bearing on their decision. Their engineers are arguably brilliant (the ice maker we've been wrestling with is a phenomenal piece of engineering to the extent it makes ice so quickly in the refrigerator compartment), and thus not stupid enough to engineer in a design defect, unless it could be designed to kick in right after warranty expiration. Is there a good email address to use for Samsung? They still haven’t developed a full proof solution but the one the have will cost you probably $500 in parts and another couple hundred in labor. There is a newer service bulletin on the Samsung ice maker 2017.https://www.scribd.com/document/326002649/Samsung-FDBM-Refrigerators-Service-Bulletin-Ice-Makers-Freezing-Over. It's easy! It would need to be wired into the defrost circuit I think so we'd have to identify which wires and what the voltage is. Everyone who bought one should be contacted for a factory repair/replace. (i.e. Sony did extend the warranty for that problem to approx 4 years. You can search YouTube for tutorials on this or let us know in the comments if you can’t find a good video that shows the ice maker removal. Update: Samsung made a "one-time" accommodation and covered all the parts and labor. It isn't as bad. Within a week I had a 1"x1"x3" log of ice perfectly formed on the dome over where the fan would be. I just took mine apart. [Solution] a). I found that odd. - Risco, Well, the filter housing just went out and I had enough. Many thanks to the blog owner! Model: RF23J9011SR/AAFour door samsung POS manufacture date Nov 2015.Before purchasing this fridge, I knew about the Ice maker issue so I purchased the 2nd most expansive model (under the chef edition) hoping that all the problems were solved. Once again, the ice maker worked well for about 2 weeks, and has now once again clogged-up and stopped production. If you let it freeze up too much, the ice will actually get stuck after a dump, between the maker and the wall of the ice box. Not sure any of this will help as the parts don't seem that different. hi, thanks for this blog. Not ice maker issues, but when I let defrost and melt over several hours, and remove the inside back panel, the entire inside heating element and coils are covered with ice. There is no fix. Press Freezer and Flex zone together for 6 seconds until screen gos blank, and you hear a beep. The updated versions have a heater around the pipe also, but that could be tricky to power. Thank you! I have cleared the opening and applied the field fix listed in the manual you provided. Any help is greatly appreciated. Ever. I'd sell it, but how much $ would i get when I tell them about the icemaker? In the end, they gave me a one time zero charge "accommodation" to make this repair. We haven't had *any* ice for two weeks. The buttons are different on the ice and water side. Makes the compressor and all fans run then step the 4-way to cool different compartments. I haven't contacted Samsung because it seems futile, my first repair was suing an extended warranty provided my my credit card. After getting sealant and going over all joints, inside and out, using light and air to make sure there was no leaks at all letting air into the ice room, problem solved!It appears that over time, the sealant that is used from the factory will shrink and cause large gaps to form allowing moist air to circulate inside the ice room causing more build up than the normal defrost cycle can get rid of.I hope my remains fixed as my next option is to buy a replacement refrigerator. Yeah, mine froze completely shut once too. RF263 Series refrigerator pdf manual download. Update: Tech was here Monday and replaced the auger with a K revision and also replaced the icemaker. After several months of trouble free ice making, my Samsung French Door fridge once again requires periodic ice maker manual defrosting due to icing. This alone seems like a critical design defect at the very least, given the problems being outlined in the service bulletin. We gave up and bought an LG. Hopes this helps out. I got fed up and found this blog. I was experiencing the soft/wet ice and water dripping during dispensing until ten days ago, when the ice maker quit altogether. We had considered putting one in when we had the kitchen re-done last year, but thought we would be OK. Well, we know how that turned out. Like the frige. Thanks, I'll look up those keys. Do you have any idea of another way I can get to the defrost mode on my model? I had noticed it at about 4-5 months when I ran out of ice one day. FD mode will defrost the ice machine in 20 minutes. An anonymous user actually posted the Service Bulletin document number in the comments of my original post on this issue. on his phone. UPDATE - My Anonymous posts above are 1/13/17 and 1/18/17 - Almost $4000 soda stream modelSorry to report it still freezes up after all those fixes. I just emailed the attornies and will post any follow up information I learn once I speak with them. Don't know what else to do, unable to talk to anyone at Samsung.... Hey man. I am hopeful the class action lawsuit will satisfactorily provide the victims with fair compensation. You need to make modifications.From the post:1. I check the comments here every couple of days to see if anyone is getting a real resolution. While they may have been more expensive for the initial diagnostic call, I think it helped getting Samsung to pay for it since this company is well versed in doing these repairs. @SamsungFail. The theory made sense when I looked at it, but with all the other problems, it just doesn't seem worth the effort (and if it only works about 25% of the time, why even bother). Same issues, etc. Another possible variable is the dual cooling system, designed to maintain higher humidity in the refrigerator to extend shelf life of produce. I can't get the test mode to show up to start the defrost cycle. They came prepared to change out the icemaker but I got the guy to also do the auger assembly since he had one with him. After removing the ice maker, I found a huge block of frozen ice in the back of the motor. Junk. Hopefully the issue stays resolved! coils scheduled to be replaced in fridge and freezer, after which I anticipate refrigerant will continue to leak. I finally got around to getting hubby to pull fridge out (I'm too short to get the leverage to move it!) I guessed the frost had something to do with the water line to the dispenser - so I googled and found your blog! I was transferred to the warranty dept who said they would do a one-time accommodation and send someone out. As soon as there's a winner, I'll finally spring for the repair! Obviously this means you could still put the dial on the setting (and hurt your machine or people).They may know how to make screens, but they are ABYSMAL with large appliances, and they are even worse at *making things right* for the consumer.It may sound strange after years of American products sucking in the 80's/90's, but the "original American" brands, even if they aren't being made in America, are the current leaders in large appliance reliability (Whirlpool, KitchenAid, Amana, etc.). Here's my apparently unique situation. RF** Models Make sure the ice maker is in the on position. What is your model number? water pressure is good. Based on a prior post here (thanks very much for sharing your experience! THIS video helped me with my model. It seems that the water “sprays” into the ice maker (regardless of water pressure or inlet tube position), splashing into the cold air duct, causing the air duct to eventually clog with ice and seal shut. Is there a trick to it? I've read both your posts on this throughly, but I have many questions about your wording that are confusing me. I don't believe there is a fix for it. We appreciate the tremendous response from everyone. Fortunately, the issues can be remedied. I was also going to have a Samsung certified tech come out today and try to fix it, but I cancelled the visit when I spoke over the phone with him. I've tried all of the fixes including lining the water funnel with foam and am still getting the ice buildup on the coolant loop just above the air duct. Will believe when I see!, I just have to thank the author of this post along with everyone else who added comments or thoughts here! I've loved everything about it until we started having a problem with the ice machine. All was well for about 2 months, then I noticed ice build up again. On my 2013 unit model rf20hfedbsr unit, to get to factory select mode, I had to press "freezer" and "lighting" buttons 8 seconds. The ice maker … When the ice m I'd like to know if I need a new one.. You can then easily find the part and part number. When I was scheduling my seventh service with Lowe's extended service, I went postal and asked for management again, as I did on every call. A few days later, A&E Factory Service called us, telling us they’d be out the next morning. I used a dental mirror and adjusted the fill hose to be nearly flush with the back of the hole (it was right up against the front like the bulletin states is wrong) but I'm still getting the water buildup. Oh, and NO, they didn't want the fridge back. When the Geek Squad guy came out the last time (before we returned the fridge), he showed me that bulletin, and said that fix works about 25% of the time, maybe a little better. My fridge just started having the same problem about a month ago. Hi, I tried the keys (Fridge and Flexzone) holding them waiting for the screen to flash - Nothing happened. I explained what had happened, provided my model number (RF263BEAESR French door), said that I had tried the steps in the SB, and that I was aware of the class action suit. One of the most popular posts on this blog is the “How to Defrost a Samsung Ice Maker” post. All was good, hero again ... but after about 6 months, same noise and same icing up issues.In studying this issue, it seems that the water flow from condensation (?) We bought ours through Bill Smith Appliance who came out to "fix" the ice-maker three times while under warranty. As such, please fill out the contact sheet here https://goo.gl/SuUpcS, instead of contacting us directly through Info@kohnswift.com. Even if it's part of the solution, I would still need some sort of combination of new auger/ icemaker/something to go along with it and I've still got all original parts. See above for my related posts. I have the RF23HCEDBSR model, and also can't get it to go into the test mode. This is all so discouraging. I have been defrosting mine for a while now. Anyway, it ended up being a whole little motorized part, not just a spring, so it may unfortunately be more involved on these Samsungs. So far, they've left me a VM that they will cover the cost of the parts which would leave me with diagnostic and labor costs.
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