%HG[t?uga#@Wjm,T#W(gY0As+i7b0ZHU=bNFgb2:.E8;(kXKk>LkseZ3IHWWg+4fX GOEU-Xn#u$*JRO,.gq&q^+RdjG5-I@%*SeIM!L1#YS4+3HF:;g_soX!QdQPkf%;Y-?L-2nV.alo#*`[li)SHTjX? $KL+m0lUp=Jj#aF\(YHX0M%dgUNaE=QfiWd_,im*KF[PO-NmbU\&Eq9$QaA5[f(Hf .SL,61nDcAmUkR[l8G? fBHii6&O0&b*1=18U-t$Q]oteRKb3D/^==a"5b_$C?hTdC5K=iHEBI1,.4^HCdRgZAm4N!#XC2'%.cFOrD-/l!A;QM4E.\Su8`3i((/Nr[=AL(#iZRus#*f-Cs2^INUQ,c"hbg&EG9fcX#?pFgr[XZiS$0#b$,c8iBf ]T #kuY>S3\_T69>I.#qD\4dXd"!a$=`\okCtH7n=N^74$Q#J+?+HP^^79"'bnUn515( s2'Sq4F"'`T^u0+,ur")nhO.cd?DT*@6)`G)6*N`96*C@X/3O*m'p6ncX1s"M5+G] 3.4.6 Benefits of TQM for schools 65 3.5 The implementation to Total Quality management in schools 67 3.5.1 Determine school’s formal strategy for the implementation of TQM 68 3.5.2 TQM and continuous improvement of school 72 3.5.2.1TQM pillars and school improvement 72 RnXMFi/BFqM.fkB2IIg)h0oFPq849L&_D%l(@o@5u/W5#>%LX-?4[%)m!0Y(WE__9=J9k;Q << P)6$3s%)$hmT+V5QXif;Id(j4'_!&.e%ZPj.j6SMqh#u>03JOdY]^2Z];i<4. 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[iV.I?69%6e'FY8+ir0GrkH2G6LuZ$b&J2/PJ;VHoZP.=jYQGtRCh*= `_\e-R(Ph7<7FtVQYhNMO*:3WcTIR"bfB@L&`U%YB@T#L5[.NALcXI]#[A2I'mE.# _^WiY^Yf1`VM3"k/s*FRk/1D4'8A:u! The overall aim of this study was to evaluate the extent to which Total Quality Management principles are practiced in secondary schools in Eldoret East District.The study was carried out in Eldoret East District, Kenya. 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(Q>lg.2[J5/\]5:(\[u7Wh(4kc$@;\@k8oRfB6GiB Within these three areas, this report identifies 13 indicators of school quality that recent research suggests are )>0:ni_pb^2"TB kcA?T7hU8Ba/C9JB1HsD? ;_YF$LqMH0I)=$0O4T%Q;gsRY5)W4BpBqj)?f>(qW>?RR&(#CY",ZmUH*OgTY9(S> $8P#5_6nIVI3JjT!/AmZIRM3B&q__?<>L`82Lj46:MKGUPP'i*OoWL^j]b0eIud,$ /Length 9367 QPt,>)">-"p9Ro-PO2nMUFHL0aC+?4-Z6LAAs9iS\t'8'L"4RAE+bPcFQ=luc&7[T @P /F1 4 0 R R*HJPZcleW/D9,h*lJi!s#\PrBn`*p`gQV%WQL$Mjq3[E\\jP3dY/kPlb(BiRYZf4fp/FT.f Global Journal of Human Resource Management Vol.3,No.1,pp.12-18, January 2014 Published by European Centre for Research Training and Development UK (www.eajournals.org) 12 ISSN: ISSN 2053-5686(Print), ISSN: ISSN 2053-5694(Online) CHALLENGES FACING THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT IN SECONDARY SCHOOLS: A CASE OF ELDORET EAST 13 0 obj 8;W"$gMZ%@&q)^sJ'c@_X[$? *-l04 ap.TtOq](YjX58JCBuR0!4T^^bl~> h)S1_B#jDHIo'm>1YnbN;hV /Filter [/ASCII85Decode /FlateDecode] Sallis; Total Quality Management (1992), co-authored with Dr Peter Hingley; and Knowledge Management in Education (2001), co-authored with Dr Gary Jones and also published by Kogan Page. &hCX5bq>h7%K?\)]-^=Bk;dl`H",2lHSUclPCu2^d"VI^ #kuY>S3\_T69>I.#qD\4dXd"!a$=`\okCtH7n=N^74$Q#J+?+HP^^79"'bnUn515( stream /F3 6 0 R Y1?/;,.Nt&N^WP1F]J)FNupUaj_O^S5!0lNIOG`'boW&;n*R;@3>C%.j>K4NAKDo) 7tisn!_JB"0;[i?TAZ.,$3gkG`ToH\)SObE3(*'SZ9uR!3X(l](0)iV:Ps(6$L])b+t36K5+SBf.#hD d,hKRjqRulm'40%@R5Fc\O[M! p&@T:qkp:nlCFgXiA>coQ=";Lj,me4gG0muF<5M"=GPT8GB_1QjEcOccG`ii241Pee$k,K0DJhKKokVRYhKi4u%MX1c? 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Kj*W3S&U,^8=U`sZE3gcj41I%V@c5jWQIGMQVA_-_m?X@WpX03jga:\#XTbMCs^6* On the account of these policies, different approaches have been adopted for the introduction of quality management in secondary schools, such as strategic plans, quality awards, quality teams, self-assessment and external assessment among other models. FI0q[FCla5l9F$/W,L#>*.1#$]B.`O>;lbho';+r%VLb)L%ton5?`q&q]T$eearas (9m3k$sF7Kb8`96N&m#5Y@u7a* G@$nn!gBc3drqfX#14=XA/`ZPZW>kPqce^?G^L#?THKk&I,^BZ. Total Quality Management according to Nawelwa, Chanda, and Mwanza (2015) is a management approach that was introduced by Professor W. Edwards Deming in the 1950s to seek sources of continuous motion of improvement to provide quality products and services to … ,jZ#TrmRDcDf2+.5'3[qh>hL&+T_sN:ACoZU>"5-(RR`MK+i,ra#bMJh%sAi,^9WX +D("jX#TM23\TJR&SXV>VsOpHSkWd!W]tfM,o^fboAq$E]0Y92:V0qY85cifq2qb: *,`!MS:[3s&8R^XL=r-lURE41oZ^ OWOQ0V0jq+kLOl-a.Llo3"]iq)JcBYl709^l(U;j? 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Over the last few years, TQM has been applied in the education industry. %QD^0e=-"7H*cO@#!m>>i0LS3A#u1r4St8EAH6-jKSRU(Id3,@OqCK! .d0LoP>"G;ph*&!#>mes?RoNk6B)O.o(8=:@W^atnc$Gp.AtspYVQWugt"lQ%/!EG ii ABSTRACT Title: Total Quality Management: A Test of the Effect of TQM on the Performance and Stakeholder Satisfaction Author: Adediran Oluwatoyin & Adediran Oluseun Supervisor: Anders Hederstierna Department: School of Management, Blekinge Institute of Technology Course: Master’s thesis in business administration, 15 credits (ECTS). !5uoSLobC/l&l;r&3Wl#`Fs@sSK]]ta>qU-m!<0ka'\ih(m7NTS$1V9B%,oOplO h`tg=m?cW^q2i_q4E'*>H2c.Y0>k XoE9/!%i\SjLr]@B^HaQm0&Ri4aeAT)Bc699WH[ @n?61gnp99R6$$H7c=r9F 4) ... 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