I took the Rocky Mountaineer train ride to Kamloops in Sept.09, it was disorganized, tremendously overpriced, poor hotels, Goldleaf car was huge disappointment, could only see the sky out of the dome. beyond me. A free inside look at company reviews and salaries posted anonymously by employees. The food service was also above what I expected. Like many we were trapped between a rock and hard place when Covid hit. You can book direct with the Rocky Mountaineer people in Canada but the train only runs basically between May and the end of September. Denial all the way. Come join us at Rocky Mountaineer and kick-start a career where you are creating life changing experiences for our guests. It more than met expectations. HOW COULD THEY GET THIS WRONG, InterContinental (IHG) Hotels in Vancouver. For both breakfast and … Changed terms and condition as COVID was growing and now will not refund any money at all. Then we received secure messages stating that we were not due the credit. And as for the service - it was second to none. We inquired in April and were told that the new T&C stated a 100% penalty. 1 traveler ratings + professional review. We travelled in Gold Leaf paying over C$3k for this experience which I wish we hadn’t . Definitely the best and most scenic option. Very Very disappointed. DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY! This is the version of our website addressed to speakers of English in the United States. The company gave us a voucher for 2 years worth 110% and as we were fully paid, we rebooked. They smelt of urine by late afternoon & then ceased to work at all. Extremely disappointed in Rocky Mountaineer they are stealing hard earnest cash from people who have booked with them in good faith. A wisp of mist slips by. DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY! Jim Loomis December 29, 2015 All Posts , Canada , Most Scenic Train Rides 3 Comments I’m frequently asked about various train rides. Worst of all was the eventual state of the washrooms. Rocky Mountaineer is excited to host our annual Career Fair on February 8 & 11. These packages are perfect for a shorter itinerary as they offer a taste of the Canadian Rockies or the American Southwest in just 2-3 days. However,we cannot recommend this trip highly enough. You get 2 meals per day - breakfast and lunch - both silver service. The experience on the train was poor and in some cases appalling. The upgrade was around £450 each but for 2 days of luxury we recommend you do it!!! The possibility of the transmission of germs was alarming.Even when the water supply was renewed the washrooms still smelt of urine. We will not be rebooking any trips with Rocky Mountaineer! They had not applied the correct credit amount of £558.27 which they promised. RM refused, even though it canceled the trip. I’m on Rocky Mountaineer’s Journey through the Clouds from Vancouver to Jasper and it wouldn’t be fitting any other way. The whole experience was breathtakingly beautiful, our seats had loads of legroom, you could comfortably stand up when you got tired of sitting. Rocky Mountaineer offers luxury rail routes connecting Vancouver and Calgary to … In 1990, Canada's national rail operator VIA Rail sold off it's Rockies by daylight scenic train to a private company called Rocky Mountaineer Vacations, who renamed it The Rocky Mountaineer.The Rocky Mountaineer has developed into a world-class travel experience, now operating on 3 different routes through the spectacular scenery of the … In January 2020, my husband and I placed a deposit on a multi-day RM trip. It was certainly not the experience of a lifetime. We were not told the truth during the journey, for instance;o The Rocky Mountaineer had priority on the tracks – palpably not true as we saw all the freight trains passing us by o We were told the delays were for safety reasons but this is questionable given the passage of freight trains. Snow, desert, glaciers, mountains, plains...we saw it all from the dome car! Our only option was to dispute the charge with our credit card company, Chase. we were provided with a very inadequate small plate of pasta substitute evening meal and deprived of our 3 course evening meal & show.o No planning to get relief drivers to the scene in anticipation quickly o No contingency for overused washrooms.3. As a Rocky Mountaineer Ambassador, I’ve done every route and written several Rocky Mountaineer reviews. If you decide to go, take the Gold Leaf. The real test of a company is when things get difficult. Treat them wrong and they will go elsewhere. There are 4 different rail options available to choose from. We did end up canceling because of the pandemic. read more. You can board at Calgary, or at Banff (which we did). If you choose a Rocky Mountaineer Vacation that includes one or more nights at Lake Louise, you will stay at the Fairmont Chateau Lake Louise. During the long six-month process, Chase sent various secure messages to us including one that stated we would be credited for the transaction. Rocky Mountaineer - TripAdvisor Review DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY! Our Kamloops accommodation was fine but it was motel style and the restaurant was next door. I went as far as the CEO office but they would not budge. We waited and waited and then phoned only to be told by the rep that he had no idea why the transaction was not credited to our account. We booked the trip through AAA Texas and asked our travel agent to request a refund of our deposit from RM. Fresh fruit was also available all day in the seating area.The staff were first class.We did the Fraser River/Kicking Horse route and the overnight stop is in Kamloops. Experience a journey in spacious, glass-dome train coaches, and enjoy cuisine, attentive service, a social atmosphere and some of the best scenery Western Canada has to offer. The company is full of smart and committed people, with a strategic and thoughtful president. I would DEFINITELY recommend this trip to my family and friends. Rocky Mountaineer features two service levels – The GoldLeaf service and SilverLeaf service. ; GoldLeaf Service – Reserved seating in the GoldLeaf elevated dome … I was disappointed that much of the trip was by bus and only two full days on the train starting in Banff to Vancouver. See photos, videos, itineraries and more to know if Rocky Mountaineer is right for you. All the seats in this coach faced forward so no one had their backs to the direction of travel. Recommended experiences in and around Vancouver, Points of Interest & Landmarks, Observation Decks & Towers. Rocky Mountaineer is the best place to be. 6 global ratings. The dome coaches are clear glass all round including the roof so you have a wonderful view both of the sky, the mountain peaks and the ground below. We have a variety of roles that we are recruiting for and would love to meet individuals who are passionate, energetic, diverse, and fun! We arrived in Vancouver around 5pm. We opted to travel Gold Leaf and we have absolutely no regrets. The company is growing at an amazing rate, … Rocky Mountaineer: Buyer Beware! Extend your rail journey with carefully curated Rocky Mountaineer packages. more, Recommended experiences in and around Vancouver, Points of Interest & Landmarks, Observation Decks & Towers. Travel... As a couple of oldies from Ontario, we planned this as probably our last trip because of our age and deteriorating mobility. Rocky Mountaineer (Booking Service): 1.3 out of 5 stars from 21 genuine reviews on Australia's largest opinion site ProductReview.com.au. The beautiful Canadian Rockies will still be there, with or without the Rocky Mountaineer. Wonderful luxury train ride through the Canadian Rockies, InterContinental (IHG) Hotels in Vancouver, Hotels near Brentwood Town Centre Station, Hotels near Sperling–Burnaby Lake Station, Hotels near The Art Institute of Vancouver, Hotels near British Columbia Institute of Technology, Hotels near Nicola Valley Institute of Technology, Hotels near Vancouver Career College - Burnaby, BC, Hotels near Kwantlen Polytechnic University, Hotels near Emily Carr University of Art and Design. We did the 2 day Calgary to Vancouver Rocky Mountaineer train trip in September 2009. A free day in Banff would have been preferred instead of a bus to a helicopter ride and ranch for a BBQ lunch. read more, Changed terms and condition as COVID was growing and now will not refund any money at all. Rocky Mountaineer, Vancouver: See 6,968 reviews, articles, and 4,364 photos of Rocky Mountaineer, ranked No.42 on Tripadvisor among 291 attractions in Vancouver. for Sept. 2020. 57 reviews from Rocky Mountaineer employees about Rocky Mountaineer culture, salaries, benefits, work-life balance, management, job security, and more. Rocky Mountaineer Discover the Canadian Rockies onboard Western Canada’s premier all-daylight train. I could not recommend this trip highly enough and would definitely go again. I’ll get into the details further down this Rocky Mountaineer review, but both offer an unforgettable experience. If you are considering booking this journey think twice. The company refuses to return our $23,000 and says if we don't take the trip we lose our money. At the time, the T&C stated that if we canceled more than 61 days before the tour, our penalty would be 20%. The. The rainforest rushes by as I stand in the outdoor vestibule of the train. I have never written a review before but I was so cross about this experience I feel compelled to do so. My main problem with the company is that they can arbitrarily change T&C to suit them. more. You check in for the train at your hotel and are given a badge to wear - red and gold if you are traveling Red Leaf or all gold if you are traveling Gold Leaf. o A relief driver would arrive in 25 minutes (at Ashcroft) – actually we waited over 2 hours! Rocky Mountaineer train review – Vancouver to Jasper. Our world-renowned, luxury train travels by daylight across three rail routes. I tried to obtain a refund but they would only give a credit. It must be a cloud! We took this trip from Calgary to Vancouver and add-on to Whistler. Any company can give good customer service when things are going well. Pros I have worked for Rocky Mountaineer for nearly 3 years and it has been a wonderful experience. Chase would investigate. Treat them right and they will be loyal. Everyone waiting at Banff station was so excited to see the train arriving - you would think that we had never seen a train before! I received no satisfactory reply (other than a refund for the meal we didn’t get) and was basically told that under the terms of the contract Rocky Mountaineer could treat you anyway they chose and you had no recompense.Perhaps our expectations were too high but my impression of this rail journey was that it is over hyped & overpriced. Rocky Mountaineer encourages employees to save for the future with annual RSP contributions and offers referral bonuses of up to $1,500 for employees who successfully refer a candidate; In addition to maternity and parental leave top-up, Rocky Mountaineer provides 10 fully paid "New Child Days" for any employee who becomes a new parent There were not the delays on the second day to Jasper however.4. During our mostly wonderful 27 day Alaskan/ Vancouver Island/ Canadian Rockies holiday this was by far & away our worst experience. One Of The Most Memorable Experiences Of My Life. !We were travelling Gold Leaf and boarded the train in the last coach. I was booked to travel in July and Rocky Mountaineer CANCELLED our journey. Chase was very difficult to work with. Pros There is so much more to Rocky Mountaineer than the luxury tour service - they are locally minded (food served on the train is all sourced locally), they work with local tour companies to enhance their journeys, they assist with local fundraisers and charities. In my mind, that is stealing her money. 2. My husband's mobility is deteriorating and we feel by next year we will not be able to do the trip if Covid doesn't cancel it as well. The official website for planning your Rocky Mountaineer train journey. And, if they don't, they have themselves to blame. Rocky Mountaineer - TripAdvisor Review DO NOT GIVE THIS COMPANY ANY OF YOUR HARD EARNED MONEY! As others have reported, this company will take your money, but not return it if it cancels your trip. Lost the $1200 deposit but will not give them a dime ever.They claimed trip was suspended even when I sent them the screenshot of my itinerary with CANCELLED clearly on it. Vancouver Private Tours & Charters Inc. History Walks in Vancouver with James Johnstone, Surfing, Windsurfing & Kitesurfing in Vancouver, Observatories & Planetariums in Vancouver, Game & Entertainment Centers in Vancouver, Conference & Convention Centers in Vancouver, VanDusen Botanical Garden: Tickets & Tours‎, Granville Island Public Market: Tickets & Tours‎. That is not clear when booked. The dining car was as good as any first class restaurant and the food and wine amazing. trip was scheduled June 2020. The Rocky Mountaineer, known for its scenic-heavy routes through Western Canada, announced that its first U.S.-based route will launch in August 2021 and run between Denver, Colorado, and Moab, Utah. After the pandemic was declared, we inquired about canceling on March 17th and were told it would. This is the version of our website addressed to speakers of English in the United States. Rocky Mountaineer Review – Unsurpassable Luxury Travel We joined the First Passage to the West, which traverses the classic route from Vancouver to Banff through the Continental Divide and into the spectacular ranges of the Canadian Rockies. 11 were here. Given the possibility of delays there was a very clear lack of adequate contingency planning, for instance; o No contingency adequate food e.g. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. We didn't cancel at that point. Not worth the money, much better to drive, choose your own hotels, and stop along the way to take photos at your own pace. As it was, they kept my mom's entire cost (over $16k). Once again totally let down by their customer care. That is enough! Was this review helpful? Learn about Rocky Mountaineer culture, salaries, benefits, work-life balance, management, job security, and more. In January 2020, my husband and I placed a deposit on a multi-day RM trip. We were glad to get back on the train where we reported that we had been unhappy with the eating facilities the previous evening.The scenery on both days was as you would expect - dramatic and beautiful but we preferred the scenery on day 2 from Kamloops to Vancouver. Growing and now will not refund any money at all diligently to get to Whistler in my mind that. Ll get into the details further down this Rocky Mountaineer - TripAdvisor Review DO not GIVE this will! 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