Technology has evaporated the barriers of complaint. Hug Your Haters: How to Embrace Complaints and Keep Your Customers: Baer, Jay: Amazon.sg: Books This requires a completely new system for instantly finding, evaluating, and ⦠This requires a completely new system for instantly finding, evaluating, and addressing these complaints. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. With smart phones and always-on Internet access, consumers complain more often and across more channels, many of them public. Technology has evaporated the barriers of complaint. . This audiobook will help you close the gap by reconfiguring your customer service to deliver knockout experiences. Buy Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Audiobook) at Walmart.com The near-universal adoption of smartphones and social media⦠Check out this great listen on Audible.in. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. Critics ("haters") can now express their displeasure faster and more publicly than ever. âEighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. Free 2-day shipping. . With smart phones and always-on Internet access, consumers complain more often and across more channels, many of them public. Jay Baer and Edison Research ⦠Ignoring them is. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. Technology has evaporated the barriers of complaint. Hug Your Haters; How to Embrace Complaints and Keep Your Customers By: Jay Baer Narrated by: Jay Baer ... and teach your staff to do the same. Technology has evaporated the barriers of complaint. This requires a completely new system for instantly finding, evaluating, and addressing these complaints.
Jay Baer and ⦠This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The book reveals: How, where and why people complain (by demographic and by channel) How and when consumers expect a response when they complain The advocacy impact of answering (or ignoring) a customer Differences in complaint type and expectations by industry Supported by dozens of interviews with large and ⦠Hug Your Haters Jay Baer Full Length Keynote Appfolio - Duration: 54:45. You can watch a video review of the book below In a world where almost any kind of business has competitors, customer service has become the factor which is a cut above the rest. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sized from around the world. Haters are not your problem. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. This requires a completely new system for instantly finding, evaluating, and addressing these complaints. It includes specific playbooks and formulas as well as a fold-out poster of "the Hatrix," which summarizes the best strategies for different situations. With smart phones and always-on Internet access, consumers complain more often and across more channels, many of them public. Haters are not your problem. . This requires a completely new system for instantly finding, evaluating, and addressing these complaints. Technology has evaporated the barriers of complaint. Technology has evaporated the barriers of complaint. ... Based on an extensive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very different motivations: Offstage haters. Haters are not your problem. This audiobook will help you close the gap by reconfiguring your customer service to deliver knockout experiences. With smart phones and always-on Internet access, consumers complain more often and across more channels, many of them public. This requires a ⦠. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Hello Select your address Best Sellers Today's Deals New Releases Electronics Books Customer Service Gift Ideas Home Computers Gift ⦠With smart phones and always-on Internet access, consumers complain more often and across more channels, many of them public. Buy Hug Your Haters - Audiobook at Walmart.com Technology has evaporated the barriers of complaint. It includes specific playbook and formulas as well as a fold-out poster of "the Hatrix," which summarized the best strategies for different situations. This requires a completely new system for instantly finding, evaluating, and addressing these complaints.
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