Regus Marketplace is a great place to save money and access the products and services you need both professionally and personally. On top of that, the building I am in frequently has no water and we have been told to use the restroom in a cafe down the street. Is Regus Express a ‘proper’ airport lounge? Filter by: Filter by: Mike Mitchell 14 reviews. Filter by: Filter by: Mark Hashemi 6 reviews. Write a review Write a review Reviews 3,113 Write a review. I stopped going to their workspace hoping all this could be resolved in a month.Now, we (London) will be in tier 2 with a same recommendation of preferably not to travel for work. Great work space. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Regus Reviews 3,536 • Poor . Discussion topics at Regus. I would like to Thank you for all their support and kindness to us and wish them all the best for their future. Do you trust Regus? Regus - Business World - Any reviews ? 148 reviews from Regus employees about Regus culture, salaries, benefits, work-life balance, management, job security, and more. Shannon Terrell Updated Jan 20, 2020. So stop trying to pretend that you care about your customers. Although I have everything on email in terms of what service I wanted and what prices I had agreed with Regus, when I query why the services and prices are different in the monthly invoices, the Regus helpdesk and sales team & reception teams will not agree to changing invoices to reflect the original price quotes. I could go on and on with every story, but the most recent issue is that I cancelled the contract so it wouldn’t renew. “. Write a review. Ask a question about working or interviewing at Regus. Reviews Stay Away from Regus !! Pretty much every review on here more than a 1 is fraudulent and bogus. I only found out when they contacted me and said that actually the service was not provided by a third party but their in-house telephone service team and that the price was higher. I even contacted the CEO of the company about the multitude of issues and got a standard email saying that that they would look into them but never actually did anything. They have never acknowledged their breach of contract despite lawyers letters. Thank you Iveta and Goldy. I've warned you. Is it possible to revise this star down to a zero?REPLY TO REGUS: Don't try to make out it is the customer's fault when I have a written email staying 'we are happy to apply this relief option' that you have since reneged on. Regus are refusing to freeze my office rent despite the UK government have issued instructions not to leave the house. Sherry is so kind, helpful, and willing to take the time to help with any problems I've encountered. Case for 8520452. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems. Write a review Write a review Reviews 3,386 Write a review. There is always flexibility when it comes to meeting my needs. There are much better companies out there that care about their customersPs regus tried to block this review by reporting that I used the first name of the centre manager (which I have now changed)). Regus Uk reviews ( Regus Ballance Sheffield, UK - Unbelievable experience. I have attempted to now cancel this booking before the 3/12/20 without fee as per the agreement over the phone with a French woman who claimed to be in the 'Customer services team'. Stay away if you value your sanity. They will harass the life out of you for money.. they will ring you all hour's to get your money... bad company.. never again... they will always convince you to invest with your credit card!prepare for your life to go down hill...I got my money back via Ninetjoe4 gogle mail..., this firm will make you ill with stress and depression! 2,1. www.reg I cannot praise them highly enough. The staff at Austin Friars are brilliant, they are always there to assist. Why has Trustpilot been flooded with positive reviews in recent days all virtually identical and from people who have only posted one review, ever, while genuine many thousands of one star one's have been built up over years. I have a great experience working with Regus. Regus acknowledged that I did that correctly by email, and everything. Totally unacceptable service from Regus. I am taking care of me in regards to COVID - But, they don't seem to care of my health and they fall behind the claim that it is a legally bound agreement and can not do anything. Even your staff have been complaining about how they have been sent into empty offices at a time when everyone else has been advised to stay at home. I asked for a brief rent pause. A free inside look at company reviews and salaries posted anonymously by employees. Caters for all our needs and good customer services. Regus UK have 93% one star reviews from 457 customers over the last 12 months. 2.2. www.reg This office has been a great find and Gintare, the site manager has been an absolute pleasure, sorting out what we need and helping us get up and running as a new business.Could not recommend highly enough! Advertiser disclosure. See more Regus reviews by location. Couldn't recommend a better office to work at! Exceptional Customer service at 23 Austin Friars. The worst company I have ever had the displeasure of dealing with. This is extremely disingenuous.It is disappointing that a company that itself is bullying its own landlords to take a 50pc rent reduction is trying to put up our charges on the basis of false and manipulated data! Additionally, the Regus staff has been superb, from Simon in Arizona, to Yvonne in Leipzig, to Shreyas in Bangalore and the countless other Regus support personnel, their focus has always been, how can they make our life easier. That was just a few weeks ago. All of this took several calls and hours on the phone to their helpdesk and sales team. Our extensive global network of office space, coworking, virtual office locations and meeting rooms offers you a flexibility and choice. Filter by: Filter by: sachin bansal 2 reviews. This is my biggest expense as a freelancer and Regus can't uphold their part of the contract. She always goes above and beyond what is required. I am sorry to hear of your dissatisfaction. Disgusting GREEDY Company. "When we spoke originally Regus would offer the option of downsizing and expanding with no penalty. We have queried this with customer services who have confirmed the following;“…to downgrade a service, the contract value is still valid. Incredible communications and from the first minute she has made us feel welcome and tried to help whenever she could. Do you agree with Regus's TrustScore? You can see the long, long list of Head for Points UK airport lounge reviews here. You get co-working..Appalling. Regus, a global workspace provider, has become the first serviced office provider to enter the UK franchise market. Customer service is a nightmare. I had confirmation that Regus would reduce this to 6 months - they have since reneged on that commitment. Ways to work Ways to work. | Read 101-120 Reviews out of 3,536 I requested spaceworks to pause my membership for a few months - I was willing to start to pay for the months when I am comfortable to travel to work.They said NO - not possible. If you work hard the company offers this progression. This office space is the new way of working, Happy customer who's seen several Regus centres in Belgium. A free inside look at company reviews and salaries posted anonymously by employees. My advice should you be looking for a serviced office is do not choose Regus. In short, they wanted to explain the situation so I will change my review. We signed a 3 year contract, and it has been one of our biggest mistakes. Complaints & Reviews. Filter by: Filter by: Electra Japonas 2 reviews. Share Report Copy. Market Forces blog Office supplier Regus hit by unsettled UK outlook. Initial Regus complaints should be directed to their team directly. 2.1. www.reg… Join the 3,383 people who’ve already contributed. She seems to actually care about the Centre and along with Goldy they get things done. Of that 18 never replied to issue and 13 put back online. | | Read 61-80 Reviews out of 3,068 Despite being clearly missold a product as was acknowledged by the regional manager after various interactions (over two years after initially signing with regus), we tried to be reasonable to evaluate any excess time (Vs what would be reasonably expected given what we are actually paying) spent by the centre manager and to pay for this.The centre manager logged the time spent and provided it to us. How many stars would you give Regus? They will be quick to sell to you, consistently call you not to terminate but after that when you wonder where your entitled deposit return is you will not be able to speak with anyone. Regus is unfavorably reviewed across the Better Business Bureau (BBB), Trustpilot and Facebook. 1 review of Regus UK "Stay away from Regus. When you walk into the business centre the staff smile and acknowledge you which gets your day off to a great start. People seem to come to Trustpilot when something's gone wrong to complain, I'm here with nothing but praise for both Ivita and her team (and Stephanie, the previous Office Manager too) here at 23 Austin Friars, for the fantastic way they've dealt with any issues which have cropped up.Working through lockdown has not been easy, especially when things go wrong and need fixing.For example, when the air conditioning here was pumping out 25 degrees heat in what has been a very hot summer, we were immediately supplied a portable air conditioning unit in our office until the problem was permanently fixed.When the WiFi failed, I was immediately supplied with a lead to the phone system, unfortunately this was not compatible with my MacBook Pro, so they immediately gave us access to another office in the part of the building which had working WiFi until the problem was fixed.The staff on reception are quite wonderful, I think they know everyone's first name here and can't do enough to make sure all our offices run effectively.To say we are very happy here is an understatement! Regus replied with this offer: Extend my agreement for three months. 1,038 reviews from Regus employees about Regus culture, salaries, benefits, work-life balance, management, job security, and more. Home. That there is no appeal administration to contact. Apparently I should have understood that additional services would be charged even though I have never signed up for these additional services. The recently appointed Centre manager Iveta, with her assistant Goldy have restored some sense of stability here.She saw some of the obvious problems here and set about changing things for the benefit of her clients. Why when other companies - gyms, members clubs, other co-working spaces, froze accounts and offered discounts did Regus not offer the same? We went … (That voluntary reviews plus invite reviews averaged out) Find another company. © 2020 Trustpilot, Inc. All rights reserved. To-day that review has been put back up from that date less name mentioned. lack of milk, or the cleaning of our office facilities. © 2020 Trustpilot A/S. May 18, 2020 08:00 PM Read. The only 'financial relief' as you describe it that Regus has offered was for three months between April and June (the pandemic is still ongoing unless I am very much mistaken and a number of us are still in lockdown - interested to hear how you think people in Tier 3 can use your facilities?) IWG / Regus is the most unethical and irresponsible company I’ve come across that has absolutely no consideration for its members. The employee proceeded to state I need to go online to cancel, I told her i booked over the phone why do I need to go online to cancel? Skip to ... UK - 28 January 2019. I want to be released from this contract, and am stuck in an office I do not want to use at all. This facility is incredibly well-managed by Iveta & Goldy and any issues are generally dealt with immediately.Having spent nearly 3 months in this office (23 Austin Friars) now, I really can't see us moving - the coffee facilities, toilets, showers and general cleanliness are world class.What a find!!!! More. Find Regus - United Kingdom Headquarters in London, W2. They were quite good and enjoyed going to their offices in Angel.I recently started my company and it is all self-funded.But we had another lockdown in November -- I am 60 and in the age bracket where COVID can cause havoc. Staff turnover was high, so it was hard to build up a relationship with any member of the team.Until now. I think we are going to court. We have been based in, 23 Austin Friars center for nearly 2 years both, Iveta and Goldy are two amazing ladies that manage this center in an absolute great manner, they are always professional, fun-loving, and hospitable with us and our clients. I myself have given Regus some poor feedback in the past but since the arrival of a good Centre Manager the service that we now get is not only a huge improvement on what we had previously, its shows what is capable despite the senior management style. If you hope to get in contact with anyone from Regus to help, good luck. If you tend to use an airport lounge to work or drink coffee, it does the trick. She then proceeded to state that under GDPR she could not take my cancellation over the phone as the account was not in my name and I am not an 'admin' - This wasn't of your concern when I made the original booking nor taking payment from a card that was not in my name but that of the account holder so I feel it is double standards to now start quoting regulation that you do not follow in the first place! Do you agree with Regus's TrustScore? Started as a community associate back in 2014 and progressed to an Area Sales Manager by 2018 and being the youngest in the NSW team. Dangerously irresponsible, unethical company . Business Center. We are currently assessing the review in accordance with our. The BBB gives it an F rating for failing to respond to four complaints filed by Regus customers. Can't fault them. Do not trust Regus Ltd UK. UPDATE: So just over 12 hours of me posting this, someone from Regus called me (first call I have had since me getting in touch in March). Ps regus tried to block this review by reporting that I used the first name of the centre manager (which I have now changed)). The initial billing gave us sleepless nights with the Head Office team billing us for 2 months and then returning the money after almost 3 months. | Read 81-100 Reviews out of 3,383 This is our review of the Regus Express business lounge at London Gatwick’s South Terminal. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Regus Reviews 3,506 • Poor . Reports positive for COVID 19 No one said will take care of that in the rent ! Get contact details, videos, photos, opening times and map directions. Êtes-vous d'accord avec le TrustScore de Regus ? They make you call the various teams in endless vicious circles until you give up and accept to pay whatever additional or incorrect charges they have decided to charge you. They invoice you for services never agreed, and no matter how many different teams and individuals you are forwarded not a single one "has the authority" to fix the error they all admit. I then foolishly continued to used their services and found out that they started charging me additional charges on their monthly invoices when I had never been quoted prices for those additional services. Vi vil gjerne vise deg en beskrivelse her, men området du ser på lar oss ikke gjøre det. Regus has defaulted on the rent to the main freehold landlord. Join the 3,536 people who’ve already contributed. A free inside look at company reviews and salaries posted anonymously by employees. Job performance details about more than 900 employees of a major office-space provider have been published online by accident after a staff review. Appalling customer service, disingenous staff and massive unprofessionalism.See reply to regus:The reason we escalate this again is because the service continues to be horrendous. Beautiful offices that are well kept, clean, tidy etc. All rights reserved. Even if you can find cheaper locations - the total cost, efficiency and the total experience is correct. If I was rating the facilities then may only be 3 stars unfortunately. Visit this website www.reg If you enjoy poor customer service, disorganisation and frustration then Regus is perfectly suited to your standards. If you want a friendly, professional and clean working space then look no further. I have a Company room booking which I booked and paid for over the phone for 10/12/20 @ Windsor, Thames Street. Hopefully they are happy here and get the required support from Regus to keep this Centre a happy place form them and in turn for us. How it works. Office Space and Coworking prices are per person per month and are dependent on inventory availability. The reception staff are very helpful and professional. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Regus Reviews 3,638 • Poor . Finder is committed to editorial independence. Clients are happy with the office space and reception. UK. Stay away if you value your sanity. 2.1. www.reg… This is the second time in a few weeks the whole of the office’s internet has gone down while the reception staff claim ignorance and just stand outside smoking cigarettes! The service level is high and meeting rooms are excellent with different sizes. Very suspicious.Maybe answer the question? Regus claim we signed the wrong contract and we are stuck here. Ts and Cs apply. Trustpilot's Content Integrity Team reported this review for breaching of Trustpilot guidelines. 92 Regus reviews in London, UK. In exchange, they'll cut the next two month's fees by 50%. Regus Business Center. Is Regus Express a ‘proper’ airport lounge? Register online now or download our app. Do you agree with Regus's TrustScore? 73 were here. Your experience matters. It depends. Regus has a consumer rating of 1.11 stars from 84 reviews indicating that most customers are generally dissatisfied with their purchases. I was also not informed that there was a 14-day withdrawal period. Catégories Mes avis Mes réglages Installer l'application Aide Déconnexion Connexion Inscription Installer l'application Pour les entreprises Vue d'ensemble Avis À propos Regus Avis 3 544 • Bas . At Regus, we fully understand the importance of receiving prompt refund of overpayments and will always ensure they are processed at the earliest possibility. Write a review. What we received was a file with clear errors, duplicated entries and it would seem every effort to inflate the ‘time spent’ despite clear instructions from us about what the manager should not be doing. Centre managers cannot adjust contracts and central operation staff cannot instruct centre managers on what to do. I then requested to terminate my membership immediately -- but they said I still have to pay until 30/06/2021. Especially Iveta who is amazing, she is front of house at the office and very welcoming to everyone here. Also, they seem to have a problem with temperature control (being too hot or too cold) and their kitchens need improvement. This is Crap STAY AWAY FROM THEM ... Iveta and Goldy have been nothing but helpful, professional and supportive throughout. Our community is ready to answer. How many stars would you give Regus? Join 3,068 customers in voicing your opinion today! 4% annual increase in rent (covid or no-covid, you still pay the increase)5) spend hours and hours on emails and calls to Head Office to sort out the errors they make in billing, and wait for months to get your money back6) sales pitch promise free coffee/tea and free conference rooms - you will never see any of this after day 1.Be very prepared and careful before signing-up. | Read 921-940 Reviews out of 3,488 Regus … Regus are an absolute disgrace. Coworking. Regus provides modern, flexible workspace to customers including some of the most successful, entrepreneurs, individuals and multi-million dollar corporations. Read 1 more review about Regus Only the latest review will count in the company's TrustScore Michael Myers 1 review. I understand that in the current climate there have been many cuts and therefore there are not enough people or time to carry out the facilities required. The tenants have their livelihoods at stake, Regus has known they would not meet the rent for months and have not told their tenants. 6-9 The Square, Stockley Park, Heathrow, Uxbridge (3,668.10 mi) London, UK UB11 1FW Please don’t persist on trying to tell people that you are a good company to do business with and that customer services will help resolve things. Published on April 30, 2015 April 30, 2015 • 196 Likes • 144 Comments. Before you could downgrade to a cheaper service, but you may need to commit to the remaining contract value that was on your current agreement, and stay with us for a longer period.“So there you have it, no transparency, changing the terms as they see fit and there’s nothing you can do about it. Want to know more about working here? Join the 3,488 people who’ve already contributed. I have no complaints with regards to the girls and site management team. Filter by: Filter by: Chris 2 reviews. If you're looking for office space, you've just found it! Companies > Regus > Employee Reviews > Orlando, FL. Beware of potential issues before signing up, No Deposit Return, Terrible Customer Service, Great find & couldn't recommend highly enough. Visitez ce site web www.reg You care about making money so that the fat cats at the top can continue to live in luxury. Your experience matters. !And no one even tell you to ware a mask in the building !! Whenever I need assistance she is always on-hand to help whether by phone or in person. If I can give no stars i will you must check everything in full details everything before you sign up , how ever I will not recommend to sign up for any service at the Dulles location at all , work from home using zoom is better and cheaper Due to the poor Costumer service and the lack of help and knowledgeable I did a mistake and I booked the meeting room because front desk couldn’t help me to book the community room which suppose to be free . Report this post; ... After doing some research we decided to go with Regus. Regus has been highly instrumental in our expansion. They take good care of us and always help us when we are stuck with something. Fantastic service and I wouldn't ask for any improvement! REGUS.COM 262 equalling 94% over the last 12 months. Lying to other people to try to position yourself in a better light is entirely unethical. First class from Iveta. Our business is unable to function, salaries and invoices remain unpaid because we are waiting for somebody from their maintenance team so fix the problem. A great first impression for our clients is vital for our business. Write a review. 1,836 Regus reviews. The OP asked about the above service, and generally I have found it to be very good to date, in relation to their Business Lounges. Overall rating. 3,831 people have already reviewed Regus. Regus insisted that we pay the first months rent and booking fee. Thursday 6th, no contact from Regus, they still have not repaid our deposit of nearly £14,000. They sent us an unpaid balance until 2019, even though we sent whole payment slips. A free inside look at company reviews and salaries posted anonymously by employees. Regus are a mess - too much to go into - but contract breaches are common. I would give zero stars if possible. Review collected by and hosted on Voice your opinion today and hear what 3506 customers have already said. 1,844 Regus reviews. How many stars would you give Regus? However since the recent uncertainty in the market place IWG have subsequently withdrawn the option of downsizing mid contract and are only allowing clients to downsize at the end of the contracts". THE LAST 12 MONTHS 446 negative 1 star reviews organic reviews equalling 91% of all reviews for Regus UK. This is our review of the Regus Express business lounge at London Gatwick’s South Terminal. Regus are a mess - too much to go into - but contract breaches are common. Ask a Question. Search for local Office Rental near you on Yell. Hideous experience with contracts mis-sold and the centre managers attempt to just apply questionable additional costs without prior agreement. Really poor off hand customer service. Our purchasing power has enabled us to negotiate some of the best offers available from selected partners, especially for you. 148 reviews from Regus employees about Regus culture, salaries, benefits, work-life balance, management, job security, and more. This type of inaction is indicative for the whole company. The explanation consisted of 'we can't help you and we are not prepared to help you'. And as I stated the account was unpaid based on the fact that I was unable to use the facilities due to the government's advice to work from home unless urgent. The bailiffs have blocked access. A free inside look at company reviews and salaries posted anonymously by employees. We have been a Spaces/Regus customer for a little over 1 year, and currently have taken an 8 person office at CityPoint centre in London City. Read about their experiences and share your own! Do you agree with Regus's TrustScore? There is a fault with the door locking system that was reported last Friday. Based on 1,036 reviews… I commend Regus for having an exceptional customer service. where you discounted people's payment but on the condition they extended their contract where you would earn MORE money from them? The actual statement provided by the sale person verbally and confirmed in writing was “You do not need to complete a contract to expand or contract your office requirements. They are only interested when selling, not in customer service. We are pleased with the current office and service, although a further discount wouldn't go a miss ;-). The reason for various contact people was that one by one the customer service people would stop answering my calls and emails without resolving the issues. Wish I had read these reviews before I moved into Regus. It depends. Voice your opinion today and hear what 3536 customers have already said. It also seems that they can’t get on the same page as to what you can and can’t do and it seems impossible to get clarification on when this policy changed. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Regus Reviews 3,616 • Poor . While we receive compensation when you click links to partners, they do not influence our content. (Subject to availability ) This also includes moving within the portfolio. I love walking down in to reception to catch up with Ivetta xxx. Thank you Regus. We are paying for all of this, but these have never been provided from day 1 until now. Regus | 243,749 followers on LinkedIn. Regus did not agree that they had missold me the service even though I had all information including price quotes on email. Their accounts department is more dysfunctional than Donald trumps administration and there are no resolutions to any problems just more bullying. Getting this in writing helped alleviate our concerns.When we recently tried to exercise this option, we were eventually informed via email from the Regus sales person who brokered the agreement, with the following . Write a review. The first time it happened it was down for four days. I requested to speak to someone else in Customer services she said I had to redial, I asked for her name to which she then went silent and cut me off the line! This is not financial relief this is a scam to generate more revenue from customers - many of whom are small businesses - who are suffering during this time. www.reg Since my PC could not connect to their network, everything was done on the receptionist's PC. ... Use this comments board to leave complaints and reviews about Regus. Question for Regus. 3.3. All the people there are very friendly, helpful and extremely fast.. This is despite the centre manager not even providing the basic service required. Exprimez-vous aujourd'hui et lisez ce que 3544 clients ont déjà écrit. Upon review of your account, I can see that you received a credit balance on 24 April 2020. Write a review Write a review Reviews 3,455 Write a review. Their accounts department is more dysfunctional than Donald trumps administration and there are no resolutions to any problems just more bullying. Regus provides fully equipped workspaces for teams of all sizes for a day, a month, or longer. The benefits of having the flexibility of using different office locations works so well for my business. Seriously...They do NOT care about YOU -- only theirs.. Voice your opinion today and hear what 3547 customers have already said. 1,844 Regus reviews. Only the latest review will count in the company's TrustScore. After being a little hesitant to upgrade from co-working to a dedicated office we were assured that we could downsize at any point. Prices are subject to change and will vary depending on the specifically selected products and services. As of a sudden I found charge of 144$ I called help desk last week agent said you shouldn’t be charged I will talk to my manger A week later , they send me an e mail saying no it will not be waived and you MUSt pay the amount .Lack of knowledge, very rude and mean too me help desk agents .They did a mistake and when you get stuck they make you pay .Not recommended at allI would like to add also the cleanliness of the place , the location isn’t clean .The location was closed for 3 days because one person inside the building.
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