Basic computer skills and experience in customer service are usually necessary and some airlines may require experience with a foreign language. A ticket agent job requires a great deal of flexibility as in busy airports staff may be required throughout the day and night. The airline usually provides training for ticket agents. Ticket agent applicants should be high school graduates or equivalent (some airports will require a college degree), and be at least 18 years old. The best ticketing agents can solve problems quickly and easily placate angry customers. Elias Westnedge began writing in 2009. Pass the airline's second-round interview, if any. Airline Ticket Agents are not required to hold ATOLs. http://online.onetcenter.org/link/summary/43-4181.02, http://www.youngeagles.org/careers/airlines.asp, https://www.bls.gov/oes/current/oes434181.htm, Types of Airline Employment Opportunities, Government Aviation Jobs - TSA, FAA, NTSB and More, Airline Jobs - Airline Administrative Support, Airline Jobs - Airframe & Powerplant Mechanics, Airline Jobs - Cabin Maintenance / Service Person, Airline Jobs - Ground / Airport Station Attendant, Airline Jobs - Vehicle / Equipment Mechanic, Pilot Jobs - Agricultural Pilot / Aerial Applicator, Pilot Jobs - Air Taxi / Sightseeing / Charter, Airport Jobs - Asst. They check in luggage and make seat assignments. Pass the airline's aptitude test. Because people travel at all times, ticketing agents should expect to work at any hour, including nights, weekends and holidays. Pass the airline's ticket agent training program, which is typically a several-week intensive training session on aviation regulations, aircraft safety and airline scheduling software. The refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents. Benefits usually include paid vacation, dental and life insurance, sick leave, retirement plan, free or reduced airfare for employees and immediate family members. A high school diploma or equivalent is required. Easily apply. Airline customer service agent Alternative titles for this job include . Payment. ranks number 1 out of 50 states nationwide for Airline Ticket Agent … Change fee policies are based on your ticket purchase date and when you plan to travel. Survive the airline's new-hire probationary period. The airline industry experienced its first boom in the early 1930s. Some ticket agents work at the airline’s offices off-site of the airport. A ticket agent may work for an airline, checking in passengers and facilitating the boarding process. Because of the types of situations that can come up on a ticket agent’s shift, dealing well with sometimes impatient or angry customers can be a big part of the job. Ticket agents, also known as gate agents or customer service agents, sell tickets, book passengers and perform customer service duties for major and regional airlines. Working in the airline industry is exciting, and many enjoy working with the public, especially in a role where they have the opportunity to help others. Depending on the airline’s size, ticket agents may work at all of the above locations. Contact your travel agent, broker, or the airline to ask a customer service representative if your tickets are transferrable if you are unsure. Keep in mind that if an airline … Depending on the airline, the minimum age requirement varies from 18 to 20 years. Possible payment forms are cash or credit card. Job Posting Informantion. Training. Additionally, ticket agents receive free flight passes for the airlines at which they are employed. Any criminal history could disqualify you from the position. A high school diploma is necessary to get a job as a ticket agent, though a two year college degree is generally preferred. According to the Bureau of Labor Statistics, ticket agents receive an average salary of $34,760 (as of May 2010). 108 airline ticket agent jobs available. They must present a professional appearance and should have experience working with the public. Keep in mind: You may owe any difference in ticket … You will need to have basic math skills and will usually handle money for tickets. There are over 108 airline ticket agent … When passengers need special assistance, it may fall to the ticket agent to take care of them. So, in summary, passenger service agents work to ensure customer satisfaction with an airline; are likely to see a decline in growth (-2% during the 2018-2028 decade); and make a median … Airport Manager /Deputy Director of Aviation, Airport Jobs - Airport Engineer / Planner, Airport Jobs - Concessions / Airport Food Service, Airport Jobs - Airport Guide / Ambassador, Airport Jobs - Airport Custodians / Serviceperson, Airport Jobs - Fixed Based Operator Lineperson, Airport Jobs - Fixed Base Operator (FBO) Manager, Government Jobs - Federal Aviation Administration, Government Jobs - Transportation Security Administration, Government Jobs - National Transportation Safety Board, Government Jobs - Bureau of Land Management, Airline Industry Work - Questions and Answers, Are you an Employer? This offer includes Basic Economy fares and AAdvantage ® award tickets. A person or business is acting as an Airline Ticket Agent providing that they are meeting all of the following conditions: They have been appointed by an airline as that airline’s agent to sell seats on that airline… Airlines hold these events to hire front-line personnel, including gate agents. Ticketing agents need the equivalent of a high school diploma before being considered fo… Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Because ticket agents work directly with passengers, airlines like to see a customer service and/or sales background … Group Ltd. / Leaf Group Ltd. / Leaf Group Ltd. / Leaf Group Media all. To interview: bring a resume and professional references and prepare a short statement as why! References and prepare a short statement as to why you are the candidate! This job include that will usually handle money for tickets qualities that look. 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